The most prevalent method involves attackers manipulating users into revealing sensitive information.

: One user on Reddit shared that after their account was emptied, Nequi initially refused a refund. Only after the user formally requested a full security study of the incident through the Superintendencia Financiera did the bank suddenly return the funds. How to Stay Safe

: Users have reported unauthorized charges to international services like Betano Payment or transactions appearing from countries like Trinidad and Tobago , even while their physical Nequi card is safely at home.

A compromised account means an unauthorized user has gained access to your credentials. Watch for these red flags: