Under CEO (1982-1990), Xerox launched a legendary turnaround. He introduced Leadership Through Quality – a company-wide total quality management (TQM) program. He also pioneered benchmarking – systematically comparing your products and processes against the best in the world (which was now Canon). This led to a massive reduction in defects, product redesign, and a new emphasis on manufacturing efficiency. The turnaround was so successful that it became a Harvard Business School case study. In 1989, Xerox won the Malcolm Baldrige National Quality Award , the first company to do so in the manufacturing category.
En 1959, après des années de développement avec l'institut Battelle, l'entreprise lance le , le premier photocopieur automatique sur papier ordinaire. Le succès est tel que la société change officiellement son nom pour Xerox Corporation en 1961. Xerox PARC : Le berceau de l'informatique moderne
The 1990s saw a series of CEOs try to redefine Xerox for the digital age. (CEO 1990-1999) pushed the company into document management software and services, renaming the company The Document Company (tagline: "The Document Company – Xerox"). But the transition was painful. The core copier business was mature, and new digital initiatives were slow to profit.
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Under CEO (1982-1990), Xerox launched a legendary turnaround. He introduced Leadership Through Quality – a company-wide total quality management (TQM) program. He also pioneered benchmarking – systematically comparing your products and processes against the best in the world (which was now Canon). This led to a massive reduction in defects, product redesign, and a new emphasis on manufacturing efficiency. The turnaround was so successful that it became a Harvard Business School case study. In 1989, Xerox won the Malcolm Baldrige National Quality Award , the first company to do so in the manufacturing category.
En 1959, après des années de développement avec l'institut Battelle, l'entreprise lance le , le premier photocopieur automatique sur papier ordinaire. Le succès est tel que la société change officiellement son nom pour Xerox Corporation en 1961. Xerox PARC : Le berceau de l'informatique moderne xerox wikipédia
The 1990s saw a series of CEOs try to redefine Xerox for the digital age. (CEO 1990-1999) pushed the company into document management software and services, renaming the company The Document Company (tagline: "The Document Company – Xerox"). But the transition was painful. The core copier business was mature, and new digital initiatives were slow to profit. Under CEO (1982-1990), Xerox launched a legendary turnaround