When a user calls for support, verify the Key ID (a short string of digits displayed on the BitLocker recovery screen). Do not simply read out the first key found in AD. The Key ID on the screen must match the Key ID stored in AD. This ensures the correct key is used if the drive has been re-encrypted recently.
By selecting the option to the backup before enabling BitLocker, administrators prevent a scenario where a drive is encrypted but the key is lost due to a network glitch or permission issue during the initial encryption phase. bitlocker key recovery active directory
It is important to note that AD stores the (the 48-digit numerical key), not the Recovery Key (the .BEK file used on USB drives). When a user calls for support, verify the
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