Globalscape, a leading provider of secure managed file transfer (MFT) solutions and a part of the Fortra (formerly HelpSystems) family, offers several ways for customers to get in touch for technical assistance, sales inquiries, and general information. Whether you are a long-time user of or a new customer exploring their enterprise solutions, this guide provides all the necessary contact details to ensure you reach the right department. Core Contact Information for Globalscape
To: support@globalscape.com Subject: [Case # if known] – Issue with EFT v7.4 – DMZ Gateway timeout Body: - Version/build: ___ - OS: Windows Server 2019 - Error log attached - Steps already tried: restart, firewall check - Maintenance contract ID: ___
You need a registered account with an active maintenance contract. For expired contracts, you must first contact Sales to renew before accessing support.
Below is a detailed breakdown of how to contact Globalscape based on your specific needs.
Always verify current contacts at .
Globalscape encourages using their before direct contact:
If you are looking to upgrade your existing EFT environment, purchase a new license, or inquire about cloud-based MFT solutions like EFT Arcus , you can reach the sales team directly: 1-800-290-5054 International Sales: 1-210-308-8267 Online Sales Inquiry: Available via the Contact Sales form . Self-Service and Online Resources
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Globalscape, a leading provider of secure managed file transfer (MFT) solutions and a part of the Fortra (formerly HelpSystems) family, offers several ways for customers to get in touch for technical assistance, sales inquiries, and general information. Whether you are a long-time user of or a new customer exploring their enterprise solutions, this guide provides all the necessary contact details to ensure you reach the right department. Core Contact Information for Globalscape
To: support@globalscape.com Subject: [Case # if known] – Issue with EFT v7.4 – DMZ Gateway timeout Body: - Version/build: ___ - OS: Windows Server 2019 - Error log attached - Steps already tried: restart, firewall check - Maintenance contract ID: ___
You need a registered account with an active maintenance contract. For expired contracts, you must first contact Sales to renew before accessing support.
Below is a detailed breakdown of how to contact Globalscape based on your specific needs.
Always verify current contacts at .
Globalscape encourages using their before direct contact:
If you are looking to upgrade your existing EFT environment, purchase a new license, or inquire about cloud-based MFT solutions like EFT Arcus , you can reach the sales team directly: 1-800-290-5054 International Sales: 1-210-308-8267 Online Sales Inquiry: Available via the Contact Sales form . Self-Service and Online Resources
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