When a technician connects to a remote PC, they are viewing a "stream" of the remote desktop. If the remote PC has a malfunctioning printer, a bricked smartphone, or a specialized industrial scanner connected via USB, standard remote software often falls short.
Legacy equipment often uses USB‑to‑RS232 adapters. By sharing such an adapter over the network, a technician can provide a virtual serial console to a remote router, UPS, or industrial controller without needing a physical serial cable run across the building.
Another advantage is its low overhead. The client requires no administrative privileges for standard operation (installation does require admin rights once, but subsequent redirection can work with standard user rights if the driver is already installed). This respects the security boundaries of a customer’s environment.
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