And caught in the middle were the Clients—the lifeblood of TechNova—and the Stakeholders, the department heads who needed IT to actually run the business.
TechNova was dying, not because their technology failed, but because their relationships had. itil relationship management
"Hey Marcus," she said. "I have a client looking at a legacy system upgrade next year. Can we look at the roadmap so I know what to promise?" And caught in the middle were the Clients—the