"Hello, Emily. I'm John. I've located your account. It appears that there's been an attempt to withdraw cash from an ATM in London. Can you confirm if you've made this transaction?"
Santander offers multiple channels to report a stolen card, depending on your location and account type. This is the fastest method for most users: Log in and tap 'Cards' from the bottom menu. Select the card that has been stolen. Tap 'Report card' and choose 'This card has been stolen' . Confirm your delivery address for the replacement card. 2. Using Online Banking If you don't have the app, you can log in to the website: santander stolen card
It turned out that Emily's card had been stolen while she was on a weekend trip to the beach. She had left her purse unattended on a towel, and someone must have picked it up and taken her card. "Hello, Emily