Remote View & Screen Share Status: Draft Target Audience: IT Admins, Help Desk Technicians
Device Agent -> Capture Screen -> Encode -> Secure Websocket -> Miradore Relay Server -> Admin Browser miradore screen share
Users must explicitly grant permission, and the name of the assisting agent is visible to them throughout the session. Platform-Specific Notes Remote View & Screen Share Status: Draft Target
Reduce Mean-Time-To-Resolution (MTTR) by allowing IT to "see what the user sees" instantly. Help Desk Technicians Device Agent ->
To ensure a smooth session, certain prerequisites must be met on both the admin and user ends: